GENERAL CONDITIONS AND TERMS

Section 1. identity of the seller

Section 2. Definitions

Section 3. Field of application of these General Conditions of Sales

Section 4. Realization of the agreement

Section 5. Information/contents - goods

Section 6. Prices

Section 7. Orders

Section 8. Right of revocation

Section 9. Payment

Section 10. Delivery

Section 11. Guarantee imposed by law - conformity of the goods

Section 12. Liability- disclaimer

Section 13. Intellectual property

Section 14. Complaints

Section 15. Applicable law - competent courts

Section 16. Privacy statement

Section 17. Contact data



Section 1. Identity of the seller

1.1 The website/web shop "Grazia", available at http://www.graziapelletterie.net, (hereinafter called the "Website") is operated by GRAZIA PELLETTERIE S.R.L., a company

incorporated under the laws of Italy with registered office in 62100 Macerata (Macerata, Italy). (hereinafter called "Seller", "we" or "us")

1.2 Information and data pertaining to the Seller: GRAZIA PELLETTERIE S.R.L.

Trading under the business name(s): "Grazia"

Business and visiting address: Via Terme Santa Lucia,62029 MC (Macerata, Italy),

Telephone number Italy:

Fax number: 0039 0733 969720

Accessibility:

E-mail: info@graziapelletterie.net

Italian company number (Registro Economico Amministrative - REA): 158387

Intra-community VAT-number: 01512390434

Section 2. Definitions

"Day": calendar day;

"Customer": consumer or any natural person that is acting for purposes which are outside his trade,business, craft or profession;

"Goods": the goods which can be found and are described on the Website (assortment of handbags, bags, wallets);

"Agreement" or "distance agreement": an agreement entered into between the Seller and the

Customer under an organized distance sales scheme (the Website) without the simultaneous

physical presence of both the Seller and the Customer, with the exclusive use of one or more means

of distance communication up to and including the time at which the agreement is concluded.

Section 3. Field of application of these General Conditions of Sales

3.1 Every transaction on the website, including orders and purchases, implies the explicit,

unconditional and irrevocable acceptance, without any prejudice to these General Conditions of

Sales, on the part of the Customer who shall be considered to have been informed of these General

Conditions of Sales. These General Conditions of Sales shall apply to the entire agreement between

the Seller and the Customer they relate to and shall replace any and all previous spoken or written

agreements in this regard. These General Conditions of Sales shall always prevail over possible

general or special conditions imposed by the Customer. The possible invalidity or nullity of a

provision in these General Conditions of Sales does not affect the validity and/or enforceability of

any and all other provisions.

3.2 These General Conditions of Sales can be consulted on the Website under the item "General

Conditions of Sales".

Before the distance agreement is entered into, the text of the General Conditions of Sales shall be

made available to the Customer. If - within reason - this is not possible, the Seller shall prior to the

conclusion of the distance agreement indicate how the General Conditions of Sales can be consulted

and mention that the general conditions will be sent free of charge and as soon as possible on

condition that the Customer makes a request to this end.

If the distance agreement is entered into digitally, it shall be possible - contrary to the

aforementioned - to make the text of the General Conditions of Sales available to the Customer in

digital form, thereby ensuring the easy storage on a permanent data carrier. If - within reason - this

is not possible, the Seller shall indicate where the Customer can consult the text of the General

Conditions of Sales or mention that said text shall be sent digitally or otherwise free of charge on

condition that the Customer makes a request to this end.

3.3 The seller shall always be able to unilaterally change the provisions of these General Conditions

of Sales. Alterations shall be announced on the Website and/or by digital means. Each purchase

shall be subjected to the version of the General Conditions of Sales applying at the time of

acceptance of the order by the Seller. Continued use of the Website shall be regarded as acceptance

of the new General Conditions of Sales. These General Conditions of Sales were last altered on

April 10 th , 2015.

Section 4. Realization of the agreement

4.1. The agreement can be entered into in the following languages: English. Whenever the

Customer places an order and accepts the General Conditions of Sales, (s)he confirms that to

him/her English is understandable, clear and unambiguous.

4.2.

Section 7 below describes the various technical steps to conclude the agreement and the

technical means with which incorrect entries can be detected and corrected before placing the order.

4.3. The Seller shall digitally archive the agreements that were entered into and make these

available to the Customer on a permanent medium.

4.4. Taking into account the rules that apply the Seller shall be able to check whether the Customer is able to meet his/her payment obligations and to verify any and all facts and elements

relevant to the conclusion of the distance agreement in question. If the Seller has good reason not to

enter into a distance agreement with a particular Customer, he shall have the right to refuse an order

or impose special conditions for its implementation.

Section 5. Website information/contents - goods

5.1. The Website shall provide a full, clear and detailed description of the goods offered for sale.

To the best of our abilities we shall ensure that the information on the Website is complete, correct

and precise. Despite these precautions wrong data may appear for which we cannot be held

accountable. Slight differences between various specimens of the same product may occur. In the

event of wrong data, the Customer shall be able to contact us (see contact data in section 17 below).

5.2. The information and contents on the Website, including the images and description of goods,

are of a general nature, not adapted to personal or specific circumstances and cannot be considered

as personal advice or a contractual commitment and do not give cause for damages or termination

of the agreement. The information and contents on the Website is available 'as consulted' without

providing any guarantee. The use of Website and its contents is AYOR (at your own risk).

5.3. At the time of their market introduction the goods comply with any and all regulations in

force with regard to health and safety, fair market practices and consumer protection.

5.4. The goods shall be offered for sale for as long as stocks last. In the event of depletion of the

Seller's stocks, the latter shall remove the item in question from the (online) catalog.

Section 6. Prices

6.1. The prices mentioned on the Website are indicated including VAT (Italian VAT) and delivery and/or shipment charges. The prices are mentioned in EUR. The offer and the

prices are valid on the date the Website is consulted and/or the order placed. Before placing an

order, the offer and prices may be altered at all times.

Section 7.Orders

7.1. Only orders placed on the Website will be registered. On said Website the Customer can

select certain products and quantities. The Customer can select the desired item by clicking the

button "Add to cart", thereby adding the product to "Cart" or "Bag". Once the Customer has

selected the desired items he can click "My bag" and subsequently the button mentioning

"Checkout". Subsequently the Customer sees the web page "Your shopping cart", where the

Customer finds a survey of the chosen items with a price indication and the Customer can, if

desired, remove products or adjust quantities. Next, the Customer needs to click "next" and on the

next page that appears (s)he needs to make a choice between "Buy as customer" or "Buy as guest".

The Customer may select "Buy as customer" by logging in via a facebook or google-account. To

this end (s)he needs to click "Facebook" or "Google" or enter an e-mail address and password and

click "Log in", or create an account first by clicking "Create an account". Alternatively, the

Customer may select "Buy as guest" by clicking "Buy without registering". If the Customer chooses the latter option, (s)he will access a page to fill out his/her personal and address data.

Subsequently, the Customer needs to click "continue" and the Customer will - on condition that all

the required fields have been filled out - access the same page as the Customer opting for "Buy as

customer". On this page the Customer needs to fill out and/or adapt the delivery address and

subsequently click "Next". On the next page that appears the Customer needs to choose a method of

delivery (indicating the price) and the Customer needs to accept the General Conditions of Sales by

clicking the button mentioning "I agree to the General Conditions of Sales and will adhere to them

unconditionally". However, (s)he will be given the opportunity to read and store the General

Conditions of Sales using a hyperlink. To this end (s)he needs to click a button mentioning "(Read

General Conditions of Sales)" upon which the page with the text of the General Conditions of Sales

will appear. Subsequently, the Customer needs to click "Next" and will access - on condition that

(s)he has agreed to the General Conditions of Sales - a next page on which (s)he needs to choose

the method of payment. On this page the Customer must select either payment using "Paypal" or

payment using a "Credit card". Subsequently, the Customer needs to click "Proceed" and the

Customer will receive a survey of the products with mention of the total sum to be paid (including

delivery costs), the delivery address and the chosen method of payment. Subsequently, the

Customer needs to click "Proceed" to access his/her bank's page for online transactions (in the

event of payment using a credit card) or the Paypal site (in the event of payment using Paypal). The

sale will only be concluded following payment using a credit card or Paypal. Until the payment step

the Customer can always go back in the purchasing process by clicking "Back" or "Previous" to

make possible changes and/or end the purchasing procedure. During the entire purchasing

procedure the Customer will see a list of ordered items indicating any and all prices and costs.

During the entire purchasing procedure and at the top of the page the Customer can see which phase

of the purchasing process (s)he is currently in. If the Customer performs the payment, he will enter

a contractual agreement and the order will be considered final (also see section above).

7.2. By means of an e-mail sent by the Seller the Customer shall receive confirmation of the

receipt of his/her orders and payments.

7.3. In the event the data base encounters problems with the use of the Website, such as, in

particular, attempts of fraud, placing incomplete or incorrect orders, providing clearly erroneous

data, non-payment of previous deliveries or refusal on the part of the Customer's financial

institution to approve payments or non-confirmation of the payment via web banking on the part of

the institute providing the technical support for such payment transactions, the Seller shall have the

right to suspend the order and the subsequent delivery without having to motivate his decision.

7.4. Any modification of the order by the Customer following his/her confirmation shall be

subjected to the explicit and written confirmation of the order in question by the Seller. In the event

of a request from the Customer to change the order following shipment of the goods only the

procedure to revoke orders as described in section 8 below shall apply.

7.5. In the event of the non-availability of ordered items, the Seller shall immediately inform the

Customer and offer an alternative product. If the Customer does not agree to said alternative

product, the Seller shall refund the Customer within 14 days following receipt of his/her payment.

7.6. [Previous purchases by Customer shall be archived.]

Section 8. Revocation right

8.1. Within a term of 14 days the Customer shall have the right to revoke the agreement and this

without having to justify his/her decision.

The term to revoke the agreement shall expire following a period of 14 days in which the Customer

or any third party who is not the carrier and was appointed by Customer has actually taken

possession of the goods, or in the event the Customer has ordered several products to be delivered

separately, the right to revoke the agreement shall expire following the day on which the Customer

or a third party who is not the carrier and was appointed by the Customer actually takes possession

of the last shipment or last part of the shipment.

8.2. In order to exercise the right to revoke the agreement the Customer shall provide us, being

Grazia Pelletterie S.r.l., with registered office in Macerata, Italy, telephone 0039 0733 969720, fax 0039 0733 969720, e-mail info@graziapelletterie.net with an unambiguous statement (such as a written statement sent by regular mail, fax or e-mail) pertaining to his/her decision to revoke the agreement. The Seller shall confirm to the Customer the receipt of the decision to revoke the agreement.

8.3.

If the Customer revokes the agreement, the Seller shall immediately refund the Customer for

any payments received from the Customer and this no later than 14 days following the date on which the Seller was

informed of the Customer's decision to revoke the agreement.

To this end the Seller shall use the same instrument of payment as used by the Customer during the

initial transaction, unless the Customer explicitly agrees to another instrument of payment. In any

case, no additional costs shall be charged to the Customer for such refunds.

We shall be permitted to put the refund on hold until we have received the goods or the Customer

has proven that (s)he has returned the goods, whatever time applies first

8.4. Immediately and in any case within 14 days following the date on which the Customer has

informed the Seller of his decision to revoke the agreement the Customer shall return or hand over

the goods to the Seller. The items must be sent in the original packaging, be in perfect condition and

this shipment must include the original invoice and the return label sent by the Seller to the

Customer. The Customer respects the aforementioned deadline or he returns the goods prior to the

expiration date of this 14 day period.

8.5. The direct costs in connection with the return shipment shall be borne by the Customer.

These costs vary according to the country of origin. For European countries see LINK TO THE DHL WEBPAGE

The Customer shall be solely accountable for depreciations exceeding the wear and tear

necessary to establish the nature, characteristics and operation of the goods.

Section 9. Payment

9.1. The price shall become payable following confirmation of the order by the Customer.

Payments can be made by means of a credit card or PayPal. The Seller accepts the following credit

cards: VISA, MASTERCARD, Carta Si, Maestro and Visa Electron.

9.2. The Website is equipped with a security system for online payments guaranteeing the

confidentiality of banking data and the safety of the transaction. The security system for credit card

transactions is SSL (Secure Socket Layer).

Section 10. Delivery

10.1. The goods can be delivered to any place in European countries.

10.2. The goods shall be delivered to the address the Customer filled out when going to the steps

to order products on the Website and according to the delivery methods stipulated in the General

Conditions of Sales.

10.3. Unless another delivery period was agreed, the Seller shall deliver the goods by transferring

to the Customer and forthwith the actual possession or control over goods and this no later than 30

days following the conclusion of the agreement (resp. the confirmation of the order by the

Customer).

If the Seller has not met his obligation to deliver the goods within the aforementioned period, the

Customer shall request the Seller to carry out the delivery within an addition period which seems

appropriate given the circumstances. If the Seller does not perform the delivery of the goods within

said additional term, the Customer shall have the right to terminate the agreement free of charge, in

which case the Seller shall immediately refund any and all payments made by the Customer per the

agreement.

10.4. The risk shall be transferred to the Customer as from the time of delivery at the address

entered into the order form by the Customer. As from that time the Customer shall bear any and all risks in

connection with the loss, theft and (full or partial) destruction of the goods.

Section 11. Guarantee imposed by law - conformity of the goods

11.1. The Seller shall comply with the guarantee imposed by law insofar as the conformity of the

goods is concerned. This implies that the Seller shall deliver goods to the Customer which are in

conformity with the agreements and that the Seller can be held accountable for any defects

established at the time of delivery or which become apparent within two years following delivery.

11.2. The Customer shall inform the Seller in writing of said non-conformity within a two month

period as from the date on which the Customer has established the defect. In default of such a non-

conformity statement within the aforementioned period, the Customer shall lose his/her right to

make claims against the Seller due to non-conformity.

11.3. Within the framework of the guarantee imposed by law the Customer - in the case of non-

conformity - shall have the right to claim that the Seller repairs or replaces the item in question free

of charge, except if this is impossible or disproportionate, or that the Seller grants a fitting discount.

In the event the Customer cannot claim any repair or replacement or the Seller has not proceeded

with replacements or repairs within a reasonable period or without great inconvenience for the

Customer, the Customer shall have the right to dissolve the agreement except if the non-conformity

is minor only.

Section 12. Accountability - disclaimer

12.1. The Seller can never be held accountable for:

• The quality, completeness, correctness, suitability, availability or form of the contents or

information on the Website or other (external) websites reference is made to using (even

permitted) hyperlinks on the Website;

• Possible technical failures, disruptions, technical errors, wrongful technical manoeuvres,

unpermitted interventions, viruses etc. on the Website;

• indirect damage or consequential damage (including but not limited to waste of time, lost

opportunity, loss of profit, loss of income, loss of data, emotional damage etc.);

• force majeure.

12.2.

Our (contractual and extracontractual) accountability shall always be limited to the sum of the order, unless a lower limit is permitted by regulations applicable to the transaction in question.

12.3. No provision in these General Conditions and Terms shall exclude our accountability for fraud, wrongful intent, (equivalent) gross negligence, death or bodily harm.

Section 13. Intellectual property

13.1. The Website's contents, including but not limited to texts, images, logos, brands, models,

charts, video files, sound files, HTML-codes, data bases, designs or any other contents or creations

shall be the exclusive intellectual property of the Seller or his licensers and may not be reproduced

or communicated to the public at large without the explicit, written and prior permission from the

Seller or his licensers.

13.2. No provision in these General Conditions of Sales may be interpreted as a transfer or

licensing of intellectual property in connection with the goods to the Customer.

Section 14. Complaints

14.1. The Seller shall have a sufficiently publicized complaints procedure and shall process

complaints accordingly.

14.2. Any and all complaints shall be made within 3 months as from the delivery of the goods, in

default of which the complaint shall not be admissible.

Section 15. Applicable law - competent courts

Any dispute concerning the interpretation or application of these General Conditions or as

a result of whatever use of the Website shall be governed by Italian law only. This rule shall apply

without compromising the protection consumers have on the basis of the provisions agreements

cannot deviate from insofar as the (applicable) law that applies according to section 6, 1st paragraph

of the Regulation (EC) nr. 593/2008 is concerned.

The courts of Macerata (Italy) shall be the competent courts. Legal claims any given consumer

has against the Seller may be initiated either before the courts of the member state in which

the Seller has his place of domicile or before the courts of the member state in which the

consumer in question has his place of domicile. Legal claims the Seller has against any given

consumer may only be initiated before the courts of the member state in which the consumer in

question has his place of domicile.

Section 16. Privacy statement

16.1. We take care of the Customer's privacy and always act according to the provisions of the

applicable rules on privacy.

16.2. Given that the Customer uses the Website and/or communicates his/her personal data, the

Customer shall explicitly agree to the manner in which we collect and process personal data, as

described below.

The Website collects the Customer's name, first name, address (and - in the event the Customer

enters another address - the delivery address), e-mail address (and - in the event the Customer

enters his/her number - telephone number), and - in the event the Customer also completes the

registration process - date of birth the Customer communicated when filling out the contact form,

placing an order/orders on the Website, completing the registration process or subscribing to the newsletter.

We are responsible for processing personal data and will ensure the confidential and safe storage

and processing of these data.

In addition and whenever the Customer visits the Website, we will store his/her IP-address, browser

and operating system, the external website which has transferred the Customer to the Website, the

pages the Customer visited on the Website and the date and time of every page visited by the

Customer. [possibly to be complemented]. This information shall only be collected for statistical

purposes and to improve the Website.

We shall only use the data to supply the requested information, to send the respective newsletters

and to carry out orders.

16.3. Once the Customer has placed an order, we shall be permitted - insofar as the Customer has

explicitly accepted this - to use the Customer's e-mail address to send commercial information

about our goods and services to him or her. If the Customer does not wish to receive newsletters or

information about our goods and services, he shall be permitted to deregister at any time by sending

us an e-mail (see our contact data in section 17 below).

16.4. [The data might be passed on to our [partners].] In addition, we shall have the right to

provide the competent authorities with your data but only at their explicit request.

We might also process these data in a country outside the European Economic Area (EEA).

16.5. The Customer's personal data shall be stored no longer than [five (5)] years following

registration by the Customer.

16.6. Bank details in connection with the payment of orders shall only be collected and used by

PayPal. We shall never have access to these data. However, in the event of a refund, the Customer

might be required to provide some of the aforementioned data.

16.7. The Customer shall have the right to inquire - free of charge - about which personal data we

have and, if necessary, have these data corrected free of charge. The Customer shall be permitted to

exercise this right by contacting us using the contact data mentioned in section 17 below, on

condition that the Customer identifies himself in a sufficient manner. In addition, the Customer shall

have the right to oppose the planned processing of this personal data if the processing takes place

for direct marketing purposes. To this end, the Customer shall be required to file a request.

Section 17. Contact data

For more information, remarks or complaints the Customer may contact us using the contact data

below:

Address: Via Terme Santa Lucia,62029 Tolentino(Macerata), Italy

E-mail address: info@graziapelletterie.net

Telephone number: 0039 0733 969720

Fax number: 0039 0733 969720

Warning: fclose() expects parameter 1 to be resource, boolean given in /var/www/vhosts/graziamadeinitaly.com/httpdocs/system/library/log.php on line 14Warning: fclose() expects parameter 1 to be resource, boolean given in /var/www/vhosts/graziamadeinitaly.com/httpdocs/system/library/log.php on line 14